{"id":2750,"date":"2024-04-03T10:27:46","date_gmt":"2024-04-03T08:27:46","guid":{"rendered":"https:\/\/qinera.com\/?page_id=2750"},"modified":"2025-07-14T16:39:27","modified_gmt":"2025-07-14T14:39:27","slug":"asistencia-tecnica-y-garantia","status":"publish","type":"page","link":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/","title":{"rendered":"Asistencia t\u00e9cnica y garant\u00eda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2750\" class=\"elementor elementor-2750\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-502f2a3 e-flex e-con-boxed e-con e-parent\" data-id=\"502f2a3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b661c9e e-flex e-con-boxed e-con e-child\" data-id=\"b661c9e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75409ed elementor-widget elementor-widget-text-editor\" data-id=\"75409ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Todos los productos ofrecidos por Qinera, excluyendo los productos de software y las bater\u00edas, adquiridos antes de diciembre de 2021, disponen de una garant\u00eda de 2 a\u00f1os por defectos de f\u00e1brica. Los productos de consumo, incluido software adquiridos a partir de enero de 2022 disponen de 3 a\u00f1os de garant\u00eda. La garant\u00eda incluye la recogida y devoluci\u00f3n del dispositivo en su domicilio.<\/span><span style=\"font-weight: 400;\">En caso de tratarse de una reparaci\u00f3n fuera de garant\u00eda, una vez el servicio t\u00e9cnico haya valorado la aver\u00eda, se le har\u00e1 llegar un presupuesto para su aceptaci\u00f3n.<\/span><\/p><p><span style=\"font-weight: 400;\">En caso que el volumen\/peso del dispositivo haga inviable la recogida por mensajer\u00eda del dispositivo averiado, se enviar\u00e1 t\u00e9cnico cualificado para realizar la reparaci\u00f3n in-situ sin coste para el cliente.<\/span><\/p><p>Para tramitar la reparaci\u00f3n de material en garant\u00eda es imprescindible presentar completado el formulario de reparaciones\u00a0y adjuntar una\u00a0<strong>copia del comprobante de venta<\/strong>\u00a0del producto. Si no se dispone de la factura se puede adjuntar la referencia de pedido (presupuesto o albar\u00e1n).<\/p><ul><li><a href=\"https:\/\/qinera.com\/app\/uploads\/2025\/07\/Reparaciones.pdf\" target=\"_blank\" rel=\"noopener\">Formulario de reparaciones<\/a> (versi\u00f3n PDF)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e74e2c8 elementor-widget elementor-widget-text-editor\" data-id=\"e74e2c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nuestro equipo de asistencia t\u00e9cnica, liderado por David Rueda, atender\u00e1 todas tus dudas sobre cualquier problema o incidencia que presente cualquier producto adquirido a Qinera.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57d38e4 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"57d38e4\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg\" class=\"attachment-full size-full wp-image-2722\" alt=\"\" srcset=\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg 200w, https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200-150x150.jpg 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><b>David Rueda<\/b><\/h4><p class=\"elementor-image-box-description\">Responsable de asistencia t\u00e9cnica\n<b>soporte@qinera.com<\/b><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dc4c33 e-flex e-con-boxed e-con e-child\" data-id=\"8dc4c33\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfe9095 e-flex e-con-boxed e-con e-parent\" data-id=\"cfe9095\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Todos los productos ofrecidos por Qinera, excluyendo los productos de software y las bater\u00edas, adquiridos antes de diciembre de 2021, disponen de una garant\u00eda de 2 a\u00f1os por defectos de&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2750","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asistencia t\u00e9cnica y garant\u00eda - Qinera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asistencia t\u00e9cnica y garant\u00eda - Qinera\" \/>\n<meta property=\"og:description\" content=\"Todos los productos ofrecidos por Qinera, excluyendo los productos de software y las bater\u00edas, adquiridos antes de diciembre de 2021, disponen de una garant\u00eda de 2 a\u00f1os por defectos de...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/\" \/>\n<meta property=\"og:site_name\" content=\"Qinera\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T14:39:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/\",\"url\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/\",\"name\":\"Asistencia t\u00e9cnica y garant\u00eda - Qinera\",\"isPartOf\":{\"@id\":\"https:\/\/qinera.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg\",\"datePublished\":\"2024-04-03T08:27:46+00:00\",\"dateModified\":\"2025-07-14T14:39:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage\",\"url\":\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg\",\"contentUrl\":\"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/qinera.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Asistencia t\u00e9cnica y garant\u00eda\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qinera.com\/es\/#website\",\"url\":\"https:\/\/qinera.com\/es\/\",\"name\":\"Qinera\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qinera.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Asistencia t\u00e9cnica y garant\u00eda - Qinera","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/","og_locale":"es_ES","og_type":"article","og_title":"Asistencia t\u00e9cnica y garant\u00eda - Qinera","og_description":"Todos los productos ofrecidos por Qinera, excluyendo los productos de software y las bater\u00edas, adquiridos antes de diciembre de 2021, disponen de una garant\u00eda de 2 a\u00f1os por defectos de...","og_url":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/","og_site_name":"Qinera","article_modified_time":"2025-07-14T14:39:27+00:00","og_image":[{"width":200,"height":200,"url":"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/","url":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/","name":"Asistencia t\u00e9cnica y garant\u00eda - Qinera","isPartOf":{"@id":"https:\/\/qinera.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage"},"image":{"@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage"},"thumbnailUrl":"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg","datePublished":"2024-04-03T08:27:46+00:00","dateModified":"2025-07-14T14:39:27+00:00","breadcrumb":{"@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#primaryimage","url":"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg","contentUrl":"https:\/\/qinera.com\/app\/uploads\/2024\/03\/David-Rueda_200x200.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/qinera.com\/es\/asistencia-tecnica-y-garantia\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/qinera.com\/es\/"},{"@type":"ListItem","position":2,"name":"Asistencia t\u00e9cnica y garant\u00eda"}]},{"@type":"WebSite","@id":"https:\/\/qinera.com\/es\/#website","url":"https:\/\/qinera.com\/es\/","name":"Qinera","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qinera.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/pages\/2750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/comments?post=2750"}],"version-history":[{"count":3,"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/pages\/2750\/revisions"}],"predecessor-version":[{"id":6506,"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/pages\/2750\/revisions\/6506"}],"wp:attachment":[{"href":"https:\/\/qinera.com\/es\/wp-json\/wp\/v2\/media?parent=2750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}