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All products offered by BJLive!, excluding software products and batteries, have a 2-year factory defect warranty. Additionally, in the first six months, the warranty includes collection at the distributor's office or exceptionally at the end-users address.

In order to process the repair of material under warranty, it is essential to complete the Repair Request and attach a copy of the product's sales receipt. If the invoice is not available, the order reference can be attached.

To request an RMA, you can write an email directly to support@bjliveat.com

If you are a Non-EU member, please follow carefully the instructions given in the document How to return a device to repair.